Our couriers are currently experiencing delivery delays due to a high volume of parcels in their network, along with new safety measures to protect their people and customers. Further to this, delays are also occurring as there are fewer domestic flights, international delays, and increased volumes as more people start shopping online. International customers can find expected delay times here.
Due to flight cancellations and/or border closures our couriers are no longer able to provide international delivery services to the following countries: Afghanistan, Argentina, Austria, Bahrain, Barbados, Bermuda, Bolivia, Botswana, Brazil, Cayman Islands, Chad, Chile, Comoros, Croatia, Curacao, Cyprus, Djibouti, Ecuador, Egypt, Estonia, French Polynesia, Grenada, Guinea-Bissau, India, Iran, Iraq, Ivory Coast, Jamaica, Jordan, Kiribati, Kosovo, Kuwait, Lebanon, Lybia, Madagascar, Maldives, Malawi, Mauritius, Mayotte, Mexico, Mongolia, Morocco, Myanmar, Nepal, Norway, Panama, Papua New Guinea, Peru, Philippines, Poland, Romania, Russia, Rwanda, Seychelles, Somalia, Somaliland, South Africa, Sri Lanka, Suriname, Taiwan, Tunisia, Tuvalu, Ukraine, Uruguay, Western Somoa
Free AUS shipping for orders over $49 (after any discounts or vouchers are applied).
Free USA shipping for orders over $139 AUD (after any discounts or vouchers are applied), or a flat rate of $15. Limited time only.
Free Mermaid Latte Promo: 1x Mermaid Latte 90 g will be added to orders with a cart total over $99 after any discounts and vouchers have been applied. This will be added to your cart automatically and will show in your shopping cart upon checkout. Promo available for a limited time only.
For Australian orders with a cart total of under $49 (after any discounts or vouchers are applied) and/or over 3kg the standard charges of $9.50 will apply.
All international orders (except for USA) are charged shipping based on location and weight, as automatically calculated by our overseas couriers.
General Shipping Information
Nutra Organics takes great pride in shipping to you in the safest and most timely option available. It is so important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible. Shipping is a flat rate of $9.50 within Australia if outside the free shipping conditions. Orders are processed and dispatched within 48 hours of being received, and arrive approximately 2 - 10 working days from dispatch depending on the address location* (see shipping table below for full details)
|State||Metro Areas||Regional Areas|
|QLD||2-3 Working days||Up to 6 Working days|
|NSW||3-5 Working days||Up to 6 Working days|
|SA||3-8 Working days||Up to 10 Working days|
|ACT||3-5 Working days||Up to 6 Working days|
|VIC||3-8 Working days||Up to 8 Working days|
|WA||3-8 Working days||Up to 10 Working days|
|NT||3-8 Working days||Up to 10 Working days|
|TAS||3-8 Working days||Up to 10 Working days|
We use several couriers for domestic postage. Australia Post, Fastway Couriers, Couriers Please and TNT. Australia Post is our preferred courier for most postage for outer lying and regional areas. We ALWAYS freight based on the best service in your area.
Signature on delivery is required for all parcels. If you would like to your parcel left if you are not home – please see the 'Authority to Leave' section below. If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised center.
IMPORTANT Nutra Organics asks can you please inspect the parcel before signing with the courier. Should any damage have occurred in transit do not accept delivery of a parcel.
Authority to Leave Parcels
If you would like your parcel left unattended at time of delivery please make a note in the ‘leave us a note’ section at checkout.
IMPORTANT Should you wish to have your parcel left without a signature please note that all responsibilities to Nutra Organics is waived
All prices are listed and charged in Australian Dollars (AUD).
We only use the fastest and safest forms of online payment. Our payment options are Paypal and Stripe (online credit card) through which we accept both Visa and Mastercard. No surcharges apply to any payments.
Shipping from nutraorganics.com.au is currently readily available worldwide, except for NZ customers, you can order through our exclusive NZ distributor Natural Things. Visit their website at naturalthings.co.nz . International shipping is currently unavailable for customers located in Spain, Mexico, Saudi Arabia, Pakistan, Sweden, and Italy.
Other important international shipping info
Import Taxes You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in you home country. Nutra Organics cannot advise of these charges as they are determined by the courier, taxation laws in your delivery country and other customs charges.
Declaration of Value and Product Description
Due to International laws, Nutra Organics states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.
Nutra Organics will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. Nutra Organics asks can you please inspect the parcel before signing with the courier should any damage have occurred in transit. Should any damage have occurred Nutra Organics must be contacted via email firstname.lastname@example.org within 48 hours of receiving your goods and provided with photo evidence for verification.
You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price less freight costs. Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time – especially in the transit of glass items.
Thank you for your patience and co-operation in the event of a breakage or error with your parcel. We will work together to get the goodness you deserve to you as soon as possible.
Once the product is opened, we do not refund the purchase price if you simply change your mind. We advise that we make our products in a sample size of most of the range so that you can try the product before you purchase a full tub. We hope that helps to enjoy our deliciousness with confidence.