Shipping and Returns

SHIPPING POLICY

LIMITED OFFER
FREE SHIPPING FOR ORDERS OVER $99*

*Australian orders only & weight must be under 5kg

For Australian orders under $99 and/or over 5kg the standard charges of $9.50 will apply. All international orders are charged shipping based on location and weight, as automatically calculated by Australia Post.

GENERAL SHIPPING INFO

Nutra Organics takes great pride in shipping to you in the safest and most timely option available. It is so important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible.

Shipping is a flat rate of $9.50 within Australia if outside the free shipping conditions. Orders are processed and dispatched within 48 hours of being received, and arrive approximately 2 - 10 working days from dispatch depending on the address location* (see shipping table below for full details)

State
Metro Areas
Regional Areas

QLD

2-3 Working days

Up to 6 Working days

NSW

3-5 Working days

Up to 6 Working days

SA

3-8 Working days

Up to 10 Working days

ACT

3-5 Working days

Up to 6 Working days

VIC

3-8 Working days

Up to 8 Working days

WA

3-8 Working days

Up to 10 Working days

NT

3-8 Working days

Up to 10 Working days

TAS

3-8 Working days

Up to 10 Working days

Freighters:

We use both Australia Post and Fastway Couriers.
Australia Post is our preferred courier for most postage for outer lying and regional areas.


Delivery:

Signature on delivery is required for all parcels. If you would like to your parcel left if you are not home – please see the 'Authority to Leave' section below.
If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised center.
IMPORTANT: Nutra Organics asks can you please inspect the parcel before signing with the courier. Should any damage have occurred in transit do not accept delivery of a parcel.

Authority to Leave Parcels:

If you would like your parcel left unattended at time of delivery please make a note in the ‘leave us a note’ section at checkout.
IMPORTANT: Should you wish to have your parcel left without a signature please note that all responsibilities to Nutra Organics is waived

Currency: All prices are listed and charged in Australian Dollars (AUD).

Payment Methods:
We only use the fastest and safest forms of online payment. Our payment options are Paypal and Eway (online credit card) through which we accept both Visa and Mastercard.
No surcharges apply to any payments.
Direct Deposit is also accepted – please contact us for details.

INTERNATIONAL SHIPPING

Shipping online is currently only readily available to:

  • Australia
  • Singapore
  • USA
  • Canada

For NZ customers, you can order through our exclusive NZ distributor Natural Things: http://naturalthings.co.nz/

However, as a business we can ship worldwide (manually). Our overseas rates constantly change – therefore we ask that you contact us at: sales@nutraorganics.com.au for a quote on international shipping.

To be able to generate an accurate quote we will need:

- Shipping Address
- Tentative Order (what would you like to order) as the freight is calculated on weight.

At time of order will we also need:
- Full Name (or company name)
- Telephone contact – in case the courier needs to contact you.

Once we have your order we will email you with a quote for your shipping. Once a shipping option has been selected you will receive an email (to your email) which will include the link to pay your account online. Once your account has been paid, your order will be dispatched (within 48 hours).

Other important international shipping info:
Import Taxes:
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.
Declaration of Value and Product Description:Due to International laws, Nutra Organics states the full value of your order on the shipping label, minus the shipping charge. We will send an itemised invoice along with your order. These invoices will indicate the name of each product you ordered, the quantity of each item, and the cost.
Customs Info:Nutra Organics will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

RETURNS POLICY

We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. Nutra Organics asks can you please inspect the parcel before signing with the courier should any damage have occurred in transit. Should any damage have occurred Nutra Organics must be contacted via email: sales@nutraorganics.com.au within 48 hours of receiving your goods and provided with photo evidence for verification.
You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price less freight costs.

Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time – especially in the transit of glass items.

Thank you for your patience and co-operation in the event of a breakage or error with your parcel. We will work together to get the goodness you deserve to you as soon as possible.

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